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Customers visit you because of the skills or service you offer.They will not return if your business doesn't take care of the small details. Uncleanliness, sloppiness, an unprofessional attitude to their care and wellbeing - these are the things that customers notice. And these are the things you can betthey will tell friends and family about.

But your customers are also your best advertisement. You don't need to pay a fortune on telling the world what a professional,hygienic and efficientservice you offer through expensive adverts when a happy customer will willingly do it for free.

Habia, in partnership with Doncaster Metropolitan Borough Council (DMBC), isthe Lead Authority for the hair and beauty industries in the UK forhealth and safety.

For salon inspections and enforcement of health and safety law, all local authorities across the UK follow criteria set by Habia and DMBC, and have access to agreedpolicy and advice related to safety enforcement,bringing consistency to a system that previously differed according to region

Our range of health and safety materials and guidance - much of which is free to download - willshow you how good health and safety practice can be easily integrated into your business to help improveperformance, protectstaff and clients, and help boost your reputation amongst potential customers.

For more information, go to www.habia.org/healthandsafety