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Frequently Asked Questions

U2Learn sounds great can I have a trial?
Simply email u2Learn@habia.org with your name, organisation name, address, direct telephone number and email address. Once we have all of these details, we will set you up with a free two-week trial which will give you full access to U2Learn.

How long will it take for me to receive my order?
5 working days is the usual time for delivery, however, we endeavour to process your order as quickly as possible and often you will receive your order sooner.

I've ordered the wrong product can I return it?
As long as the product is in a saleable condition and you contact us within 14 days of purchase we will refund you the full cost. To return a product, please include the original invoice, your contact details and full reasons for the return and send to: Habia, Oxford House, Sixth Avenue, Sky Business Park, Robin Hood Airport, Doncaster DN9 3GG.

How much is postage and package?
Standard delivery within the UK is free of charge. If you want your products sent express delivery (next day) there is a cost associated and this will be calculated by the webshop when you process your order. (All next day delivery is subject to stock availablilty).

I don't live in the UK - how much is postage and package going to cost me?
There is a charge associated with delivery outside of the UK - this is calculated when you process your order via the webshop and varies depending on where your order is going to be sent and its total weight.

I haven't received my order - what do I do?
If it has been longer than five working days since you placed your order, please contact the sales team.

Can I change my order?
This depends on the timescale - if it is within 24 hours since your order was placed please contact the sales team as soon as possible. If it has been longer than 24 hours please follow the returns procedure above.

Do you know of anywhere that supplies dummy bodies for massage?
You can get all sorts of dummy body parts for beauty and massage from TLT Academy London, 10-12 Chilham Way, Hayes, Bromley, Kent, BR2 7PR. Click here to email.

How much does U2Learn cost?
The total cost for the U2Learn package for the year is 1500.00. The cost includes one set of administration login details (which can be shared amongst multiple tutors) and allows an unlimited number of learners to be added. If you wish to keep the U2Learn package and continue to use it for subsequent years, there is a 250.00 annual charge (included in this price are all relevant updates to the images and video and necessary alterations to the standards as and when they change).

How much is postage and package?
Standard delivery within the UK is free of charge. If you want your products sent express delivery (next day) there is a cost associated and this will be calculated by the webshop when you process your order. (All next day delivery is subject to stock availablilty).

U2Learn sounds great can I have a trial?
Simply email u2Learn@habia.org with your name, organisation name, address, direct telephone number and email address. Once we have all of these details, we will set you up with a free two-week trial which will give you full access to U2Learn.

When will my order be despatched?
Any orders placed after 12.30 will be dispatched the next working day