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Terms & Conditions

Customer Orders

Ordering
All orders must be prepaid but are supplied with fourteen days’ approval. VAT is not charged on books. All download products are subject to VAT. We can also process your order by phone, please call 0845 6 123555 and we can take your details. Orders can be placed from 8.30am – 5.00pm Monday to Fridays. Please have your order details and credit/debit card details available. We accept all major credit/debit cards.

Back Orders
If your item is not available from stock, we will order it and advise the approximate delivery date.

Shortages/Damages
Goods must be inspected on receipt of delivery and all claims for shortages or damages must be reported to the address on your delivery note included within your parcel within seven days of receipt of delivery. Habia will be responsible for postage costs (incurred to return goods for an agreed refund or exchange) only in the case of damaged or incorrect goods being supplied.

Customer Service

At Habia, we always try to offer you the best service that we can. However, we know that sometimes we may not achieve that. If at any time you feel that we’ve not met your expectations, please contact us at sales@habia.org or by telephone on 0845 6 123 555 and we’ll be happy to deal with your complaint. We aim to respond to any e-mail within 24 hours and resolve your complaint as soon as possible.

Payment Methods

We accept all major credit and debit cards, cheques, postal orders, and by invoice if you have a credit account with us. We can set up credit accounts subject to status. Please contact 08456 123555 for further details.

Prices
Prices quoted are correct at time of going to press, but may be subject to change, without notice by the book publishers.

Secure shopping

Habia use SagePay (www.sagepay.com) and PayPal for all our online transactions.


Delivery

Postage and Packaging is £2.95 on all orders with delivery to the UK (excluding the Republic of Ireland). Express delivery is available (the cost will be calculated individually per delivery), please telephone 08456 123555 for details.

Our Policy is to despatch goods to arrive with you within 3-5 working days from receipt of your order and payment. If, however you require an urgent delivery telephone 0845 6 123555 and we may offer a quicker priority service for a surcharge.

International delivery

Please contact 0845 6 123 555 to discuss delivery options and prices.

 

Returns

All goods may be returned within seven days of receipt for exchange or refund. The customer is responsible for postal charges to return the goods and in the case of a refund will only be refunded the original cost of the items and not the initial postage charges. All goods returned must be, where possible, returned in their original packaging and arrive back to the address on your invoice in a saleable condition.

Events and courses Events and Courses terms and conditions
Fees are payable in full before the course start date.
Should someone be unable to attend, substitute delegate(s) are always welcome at no extra charge providing the substitute person meets the entry requirements; simply ring Habia and notify us of any changes prior to the course start date.

Providing incorrect information could lead to your place being withdrawn from the course and no refund will be given.
If you wish to cancel you should do so in writing at least 14 days prior to the course in which case there will be a 50% cancellation charge. For any cancellations thereafter a full 100% cancellation charge is payable. We reserve the right at any time and without prior notice to change the venue, the fees, dates and/or guest appearances (where applicable).It is your responsibility to carry out any skin tests required when using a chemical process on any live models prior to the course. All electrical equipment you bring to the course is maintained in safe condition.

£50 Voucher 24th May offer

Only available to those on selected email list.
If error occurs where voucher is used with a non corresponding email address then downloads can be withdrawn.
Available on select downloadable products only. These are products produced by Habia which are fully downloadable and require no further manual assistance or services./ They can not be redeemed against renewal packs of services.
Offer valid until midnight 24/05/18
Vouchers can not be used in conjunction with any other offer.
One time use per selected customer.
No cash alternative or refund available.
No change given.
Voucher single use means it cannot be use for 2 purchase or part purchases even if the total value is less than £50.

Habia Halloween

All entrants win £20 download.
To enter, create social media post on Twitter, Facebook, Instagram. Tag Habia’s official account in this, add the hashtag #HabiaHalloween and ensure the post is public so that we are able to view it.
To claim – direct message us via our social media channels or email sales@habia.org and include your twitter/facebook/instagram account to verify so that you can claim your voucher code. £20 download is “Clowning Around Step By Step guide”. Limited to 1 £20 download per household, per person or per business.
£100 will be selected for entertainment purposes only. Winning does not constitute endorsement from Habia.
Entrants can enter multiple times for chance to win the 1x£100
Prizes must be claimed and downloaded by 5th December 2018.
£100 download voucher can only be used against full price downloads which have been produced by Habia. Excludes all sale items. If winner wants to redeem voucher against sale items at RRP please contact sales@habia.org or phone 0845 6 123 555 and this can be arranged.
No cash alternatives offered.

#HoHoHabia

Christmas Competition –
To enter – post your own Christmas related beauty, nail, hair, make-up or other industry related content to Twitter, Facebook and/or Instagram, use #HoHoHabia in your post and also tag our page. We want to see talent and innovation within Hair & Beauty.
You must follow Habia on that social media channel to enter.

Open to all UK residents over 18 who are not employed or associated with either Habia or Skills Active.

Closing Date 01/01/19. Winners will be selected for entertainment purposes only. Winning does not constitute endorsement from Habia. Winners will be announced Jan 8th on Habia’s 3 social media channels

Advent Calendar

You must be on our Advent Calendar list to enter. You can join here – https://www.habia.org/advent-calendar-sign-up/
You can unsubscribe from the list at anytime.
Daily emails will contain prize details, closing date and entry details.
To enter you will usually just have to click the link in the email at least 24 hours prior to the draw. You must have received the email to enter. You must click the email link within the mail client/webmail account that is in the Habia Mailing list otherwise we can’t track you to enter you.
You must have received the mailer to enter. Habia cannot be held responsible for undelivered emails, errors in email address spelling, spam filters or any other circumstances which prevent entry to competition or receipt of email.
Dates of prize draws are as follows:
Competition Emails sent out 1st – 7th December will be drawn on Monday 10th Dec (closing date for entry on all is 8th December 11.59pm)
Competition Emails sent out 8th – 14th December will be drawn on Monday 17th Dec
(closing date for entry on all is 15th December 11.59pm)
Competition Emails sent out 15th – 24th December will be drawn on Monday 7th Jan 2019
(closing date for entry on all is 28th December 11.59pm)
The advent calendar subscribers will receive 1 email every day from 1st to 24th December 2018. At this time they will then be transferred to Habia’s less frequent mailing list with approximately only 1 email per week. All T&Cs, privacy policies and data protection are the same for both lists. They are segregated purely to reduce frequent of email for those not wishing to receive the daily advent emails.
Combined total of prizes on offer over the 24 days will be worth £1000 or more at full retail price whether as vouchers, discounts, physical items or downloads. No cash alternatives offered.

These terms and conditions are governed by and shall be interpreted in accordance with English law.

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