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Terms & Conditions

Customer Orders

Ordering
All orders must be prepaid but are supplied with fourteen days’ approval. VAT is not charged on books. All download products are subject to VAT. We can also process your order by phone, please call 0845 6 123555 and we can take your details. Orders can be placed from 8.30am – 5.00pm Monday to Fridays. Please have your order details and credit/debit card details available. We accept all major credit/debit cards.

Back Orders
If your item is not available from stock, we will order it and advise the approximate delivery date.

Shortages/Damages
Goods must be inspected on receipt of delivery and all claims for shortages or damages must be reported to the address on your delivery note included within your parcel within seven days of receipt of delivery. Habia will be responsible for postage costs (incurred to return goods for an agreed refund or exchange) only in the case of damaged or incorrect goods being supplied.

Customer Service

At Habia, we always try to offer you the best service that we can. However, we know that sometimes we may not achieve that. If at any time you feel that we’ve not met your expectations, please contact us at sales@habia.org or by telephone on 0845 6 123 555 and we’ll be happy to deal with your complaint. We aim to respond to any e-mail within 24 hours and resolve your complaint as soon as possible.

Payment Methods

We accept all major credit and debit cards, cheques, postal orders, and by invoice if you have a credit account with us. We can set up credit accounts subject to status. Please contact 08456 123555 for further details.

Prices
Prices quoted are correct at time of going to press, but may be subject to change, without notice by the book publishers.

Secure shopping

Habia use SagePay (www.sagepay.com) and PayPal for all our online transactions.


Delivery

Postage and Packaging is £2.95 on all orders with delivery to the UK (excluding the Republic of Ireland). Express delivery is available (the cost will be calculated individually per delivery), please telephone 08456 123555 for details.

Our Policy is to despatch goods to arrive with you within 3-5 working days from receipt of your order and payment. If, however you require an urgent delivery telephone 0845 6 123555 and we may offer a quicker priority service for a surcharge.

International delivery

Please contact 0845 6 123 555 to discuss delivery options and prices.

 

Returns

All goods may be returned within seven days of receipt for exchange or refund. The customer is responsible for postal charges to return the goods and in the case of a refund will only be refunded the original cost of the items and not the initial postage charges. All goods returned must be, where possible, returned in their original packaging and arrive back to the address on your invoice in a saleable condition.

Events and courses Events and Courses terms and conditions
Fees are payable in full before the course start date.
Should someone be unable to attend, substitute delegate(s) are always welcome at no extra charge providing the substitute person meets the entry requirements; simply ring Habia and notify us of any changes prior to the course start date.

Providing incorrect information could lead to your place being withdrawn from the course and no refund will be given.
If you wish to cancel you should do so in writing at least 14 days prior to the course in which case there will be a 50% cancellation charge. For any cancellations thereafter a full 100% cancellation charge is payable. We reserve the right at any time and without prior notice to change the venue, the fees, dates and/or guest appearances (where applicable).It is your responsibility to carry out any skin tests required when using a chemical process on any live models prior to the course. All electrical equipment you bring to the course is maintained in safe condition.

 

These terms and conditions are governed by and shall be interpreted in accordance with English law.

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